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This must be the primary goal of the intranet: to become a normal part of staff's daily lives. Once there is a strong demand, there will be a strong incentive to support the intranet, and many complaints if it is not kept up to date.
It is this 'critical mass' of usage that is necessary to make the intranet viable in the long-term.
There is no one feature, tool or set of pages that universally makes an intranet desirable to staff. Instead, each organisation has its own unique set of requirements and demands.
Only by involving all stakeholders in the design and evolution of the intranet will these key features be uncovered.
The preliminary results from an International Data Corporation study stated that the return on investment of intranets is typical well over 1000% -- far higher than usually found with most technology investments. Adding to the benefit, with payback periods ranging from six to twelve weeks, the cost of an Intranet is quickly recovered -- making the risk associated with an Intranet project low. The results to date clearly show that for any company, not just those already contemplating an Intranet, the best strategy is to begin an Intranet deployment today. The sooner an Intranet becomes a core component of your technology infrastructure, the sooner your company can reap the benefits.
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